Privacy Policy

Who are we?

We're Gmelius, a Swiss registered company (CHE-411.148.873) whose mission is to research, develop and release products that transform collaboration, automate operations and ensure business continuity. Our headquarters are based in Geneva, Switzerland.

Data Collection

Customer-Provided Information

We collect personal information from users, including but not limited to:

• First and last names
• Email addresses

Personal Information in Content

Backup Space provides replication, backup, and data storage services. Certain content that is backed up, stored, or hosted using our Services may contain personal information.

Session Records

To ensure security and maintain service quality, we collect data such as:

• Session date and times
• Browser type
• Device name and/or identification number
• Other interactions with the Service

Cookies

We use cookies to enhance your experience, enable certain features, and analyze usage. Cookies store session identifiers but do not store personally identifiable information. Users may configure their browsers to refuse cookies; however, this may limit access to some features of the Service.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on your Account page.

You have a choice to access and export your Backup Space data from app.backup.space

You have a choice to rectify at any time your personal information by contacting our support team at [email protected].

You have a choice to delete all data associated with your account by contacting [email protected]

Data Use

We do not have any advertising on our site. Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience, i.e., your information helps us to better respond to your individual needs;
• To improve our Services, i.e., we continually strive to improve our service based on the information and feedback we receive from you;
• To improve customer service, i.e., your information helps us to more effectively respond to your support needs.

Any data that we do have will never be shared except under the circumstances described below in Data Disclosure.

Data Disclosure

We do not sell or trade your personal information. We may transfer or share your personal information with trusted and GDPR-compliant third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Google and Google Workspace APIs Services Usage Disclosure

Backup Space's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We do not use data obtained through Google Workspace APIs for the development, improvement, or training of generalized AI or machine learning (ML) models. All data accessed through these APIs is strictly used for the purposes outlined in this policy and is handled in compliance with Google’s API terms and relevant privacy regulations.

We use encryption to protect your information, and security procedures are in place to protect the confidentiality of your data. You can learn more about our security practices at backup.space/legal/security

Data Retention

Backup Space generally retains your Personal Data for a period of time consistent with the original purpose of collection. For instance, we may retain your Personal Data during the time you have an account to use our Websites or Services. We also may retain your Personal Data as necessary to comply with our legal obligations, to establish proof of a right or a contract, resolve disputes, enforce our agreements, in accordance with the law.

A Backup Space user can delete at any time her or his Gmelius account and remove data associated with that account by contacting [email protected]. Please note that some of your content, data, information, text, files might remain in our backups for a period not exceeding 90 days.

Third Party Analytics Services

We may use third party analytics services. Currently, we use the analytics services of Google Analytics which are configured to anonymize your IP addresses and not transmit any personally identifiable information (PII).

Third Party Payment Services

We rely on third parties to process credit card transactions and do not store your credit card details. Currently, we use the service of Stripe, Inc. (certified PCI level 1). For more information on Stripe's privacy practices, please refer to their Privacy Policy (https://stripe.com/privacy).

Links to Other Web Sites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Gmelius (the “Third Party Sites”). In addition, our Services include social media features, such as links to our Facebook, Google+, Twitter, and LinkedIn pages. Your interactions with our information on such Third Party Sites are governed by the privacy statement of the provider of such Third Party Site. The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Gmelius endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Modifications to Privacy Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for Gmelius to make changes to this Privacy Policy. Gmelius reserves the right to update or modify this Privacy Policy at any time and from time to time. We will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site of any material changes to this Privacy Policy. Please review this policy periodically, and especially before you provide any Personal Data. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Applicable Law

This Agreement shall be governed in all respects by the substantive laws of Switzerland. Any controversy, claim, or dispute arising out of or relating to the Agreement shall be subject to the jurisdiction of the competent courts of the Canton of Geneva, the jurisdiction of the Swiss Federal Court being expressly reserved.